End-user licence agreement

Last updated 1 October 2026

This agreement ("EULA") is between you and the licensor named below. It covers the Remotler software: the desktop app, the background agent and Windows service, the browser viewer, and their updates (together, the "Software"). By installing or using the Software you accept this EULA. If you accept it on behalf of an organisation, you confirm you are authorised to bind it, and "you" means that organisation. If you do not accept it, do not install or use the Software.

Our online service (accounts, dashboard, relay) is governed by the Terms of service, and personal data by the Privacy policy. Both form part of this EULA. If they conflict on the use of the Software itself, this EULA prevails.

1. Licence

We grant you a non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the Software, for as long as this EULA applies, on computers you own or are authorised to administer, in line with your plan (section 2). The Software is licensed, not sold. We keep all rights we do not expressly grant to you.

2. Plans

• Free: free of charge, for an unlimited number of computers and users, with the session limits and features of the Free plan shown on our website.
• Paid subscriptions (currently Basic, Medium and Pro): billed monthly in advance through Stripe. They raise the number of simultaneous sessions and unlock features such as recording, cloud storage and custom branding. A subscription renews automatically until you cancel it. Cancellation takes effect at the end of the period already paid, and you keep the paid features until then.
• Self-hosted and custom licences: only by separate written agreement with us.

Plan contents and prices are shown on our website when you subscribe. We may change them for future periods. A price change applies from your next billing period, and we will tell you at least 30 days in advance so you can cancel before it applies. While the service is in beta, some or all paid features may be offered free of charge.

3. Permitted use

You may use the Software only to access computers you own, or that you administer with the informed permission of the person or organisation responsible for them. You may install the unattended agent only on a computer whose owner has agreed to it. Anyone using a computer you manage should be told that it can be accessed remotely. The prohibited uses in our Terms of service apply in full, including fraud, impersonation of banks, helpdesks or authorities, and gaining unauthorised access. Breaching them ends this licence immediately.

4. Restrictions

Except as this EULA allows, or as mandatory law permits in spite of this restriction, you may not:

• copy, modify, translate or create derivative works of the Software;
• reverse-engineer, decompile or disassemble it, except to the extent permitted by article 75 of the Polish Copyright Act, which implements Article 6 of Directive 2009/24/EC (interoperability);
• sell, rent, lend, sublicense or otherwise transfer the Software, or provide it to third parties as a service, without our written consent;
• remove or alter copyright notices, the on-screen notices shown to the person at a remote computer (for example the active-session and recording indicators), or security features;
• get around plan limits or licence checks.

You may distribute the unmodified installer inside your own organisation, and to computers you are authorised to manage for your clients.

5. Updates

The Software updates itself. The desktop app installs updates automatically when this is enabled in its settings. The background agent installs updates automatically by default, only while no session is active, and briefly restarts its service to do so. Administrators can turn agent updates off. Updates may add, change or remove features, and may be needed for security or to stay compatible with our service. We are not obliged to support old versions. As a consumer, you keep the right to the updates Polish law requires for digital content you paid for.

6. Ownership

The Software, including its code, design, documentation and the Remotler name and logo, belongs to the licensor and is protected by copyright and other intellectual property laws. Organisation branding you upload remains yours. You license it to us only so we can show it in your organisation's installations.

7. Third-party and open-source components

The Software includes third-party components, each under its own licence, including the FFmpeg libraries (GNU LGPL 2.1 or later), the VP8 encoder (BSD) and a virtual display driver (MIT). Those licences govern those components and take precedence over this EULA wherever they apply. In particular, you may replace the LGPL libraries with your own compatible builds. The full notices are in THIRD-PARTY-NOTICES.txt, installed with the Software.

8. Data protection

How we handle personal data is described in our Privacy policy. When you use the Software to manage computers used by other people, you are the controller of their personal data. You are responsible for having a lawful basis and for informing those people, including about session recording and the logging of remote commands. We act as your processor, and a data processing agreement is available on request.

9. Warranty

To the extent permitted by law, the Software is provided "as is" and "as available". We do not warrant that it will be uninterrupted or error-free, that it will meet your particular requirements, or that it will work with every system, network or configuration. You are responsible for keeping backups and for securing the computers on which you install the Software, including their passwords and credentials. Nothing in this section limits the rights consumers have under mandatory law, including liability for digital content that does not conform to the contract.

10. Limitation of liability

To the extent permitted by law:

• we are not liable for indirect or consequential loss, including lost profits, revenue, data or business, or for loss caused by anyone using your account or your credentials;
• our total liability arising from this EULA in any 12-month period is limited to the amount you paid us in that period, or EUR 100 if you use only the Free plan.

These limits do not apply to liability for intentional fault, for death or personal injury, or to any other liability that cannot be limited by law. They do not affect your statutory rights as a consumer.

11. Term and termination

This EULA applies from the moment you install or first use the Software, until it ends. You may end it at any time by uninstalling the Software and, if you have one, closing your account. We may end or suspend your licence immediately if you seriously breach this EULA or the Terms of service, especially section 3. In other cases we give reasonable notice. When the licence ends, you must stop using the Software and uninstall it. Sections 4, 6, 7, 9, 10 and 13 continue to apply.

12. Consumers: right of withdrawal and refunds

If you are a consumer, or a sole trader for whom the purchase is not professional in nature (article 38a of the Polish Consumer Rights Act), you may withdraw from a paid subscription within 14 days of purchase without giving a reason, by writing to kontakt@senditnow.online. We refund the amount paid, less a proportional amount for the days the paid plan was active if you asked for it to start during the withdrawal period. Business customers may cancel at any time with effect from the end of the paid period, but receive no refund for that period.

13. Governing law and disputes

This EULA is governed by Polish law. If you are a consumer, the mandatory protections of the law of the country where you live also apply. We will first try to resolve any dispute by talking to you. Otherwise, disputes go to the court with jurisdiction over the licensor's registered seat, unless mandatory consumer-protection rules let you sue elsewhere. Consumers can also use out-of-court dispute resolution, for example through the consumer ombudsman (miejski or powiatowy rzecznik konsumentów) or the Trade Inspection (Inspekcja Handlowa).

14. Changes to this EULA

We may update this EULA, for example when the law, the Software or our plans change. We will publish the new version here with a new date. For material changes, we will tell account holders by email at least 30 days before they take effect. If you do not agree, you may stop using the Software and cancel your subscription before the change takes effect. Continuing to use the Software after that date means you accept the new version.

15. General

If any provision of this EULA is found invalid, the rest remains in force, and the invalid provision is replaced by a valid one as close as possible to its purpose. If we do not enforce a right, we have not waived it. You may not transfer this EULA without our consent. Notices to us go to kontakt@senditnow.online.